Refund policy

Return & Refund Policy

Desire by Bharat Ahuja

At Desire by Bharat Ahuja, we are committed to providing premium-quality fashion, exceptional craftsmanship, and a satisfying shopping experience.

We encourage all customers to carefully review product descriptions, sizes, measurements, colours, and specifications before placing an order.

1. No Refund Policy

All sales are final for change-of-mind purchases, subject to applicable consumer protection laws.

We do not provide refunds for:

  • Change of mind after purchasing a product.

  • Incorrect size or colour selected by the customer.

  • Changes in personal preferences or fashion choices.

  • Minor colour differences caused by photography, lighting, or screen settings.

  • Sale, discounted, or promotional purchases, except where required by law.

Refunds will only be considered where required under applicable consumer protection laws or expressly approved by our team.

2. Return Policy – Ready-Made Products

We do not accept returns solely for refunds due to changes of mind or personal preferences.

However, eligible Ready-Made products may be returned as part of an approved exchange request.

The following conditions apply:

  • Return or exchange requests must be submitted within 7 days of delivery.

  • Products must be unused, unworn, and unwashed.

  • Original tags, labels, and packaging must remain intact.

  • Proof of purchase or order confirmation is required.

  • Products must be returned in their original condition.

  • Prior approval from our customer support team is required.

Eligible categories may include Ready-Made clothing, footwear, and accessories.

All exchanges are subject to product and size availability.

3. Custom-Made & Designer Wear Policy

Custom-Made, Made-to-Order, and Personalised Designer Wear products are generally non-returnable and non-refundable for customer-preference reasons.

Returns or refunds will not be provided solely for:

  • Incorrect measurements supplied by the customer.

  • Changes in design, fabric, or colour preferences.

  • Size changes requested after production.

  • Change of mind after purchase.

  • Personal customisation decisions.

Customers are strongly advised to confirm all measurements, designs, and customisation details before placing an order.

These restrictions do not affect statutory consumer rights relating to defective, incorrect, or materially misdescribed products.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact our customer support team as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Order number.

  • Clear photographs or videos showing the issue.

  • A detailed description of the problem.

Our team will review the issue and provide an appropriate resolution, including replacement, exchange, return, or refund where required under applicable law.

The suggested 48-hour reporting period does not limit statutory consumer rights.

5. Refund Eligibility

Refunds may be approved in circumstances including:

  • Verified manufacturing defects.

  • Incorrect products delivered.

  • Products materially different from their descriptions.

  • Other circumstances where refunds are required under applicable consumer protection laws.

All eligible refund requests will be reviewed in accordance with applicable laws.

6. Refund Processing

Once a refund is approved, our team will communicate the refund amount and processing details.

Approved refunds will generally be processed through the original payment method, subject to payment-provider processing times and applicable laws.

7. Return Shipping Charges

For approved exchanges requested due to customer sizing or personal preferences, return shipping charges may be borne by the customer.

Any applicable shipping charges will be communicated before the return is processed.

For verified defective or incorrect products, return shipping arrangements will be handled in accordance with applicable consumer protection laws.

8. Return Request Process

To request an eligible return or report a product issue:

  1. Contact our customer support team.

  2. Provide your order number and reason for the request.

  3. Share photographs or videos if the product is damaged, defective, or incorrect.

  4. Wait for confirmation and return instructions.

  5. Ship the product according to the instructions provided, if a return is authorised.

Please do not send products back without contacting our team first.

9. Contact Information

For any questions regarding returns, refunds, exchanges, or orders, please contact us through our official website.

Brand: Desire by Bharat Ahuja

Website: https://desirebybharatahuja.com/

Contact Us: https://desirebybharatahuja.com/pages/contact

10. Policy Updates

Desire by Bharat Ahuja reserves the right to update this policy when necessary. Any changes will be published on our official website, subject to applicable laws and existing customer rights.

Thank you for shopping with Desire by Bharat Ahuja. We appreciate your trust in our brand.