Exchange Policy

Exchange Policy

Desire by Bharat Ahuja

At Desire by Bharat Ahuja, customer satisfaction is important to us. We offer exchanges for eligible Ready-Made products under the conditions outlined below.

1. 7-Day Exchange Policy – Ready-Made Products

Customers may request an exchange within 7 days of delivery for eligible Ready-Made products.

To qualify for an exchange:

  • Products must be unused, unworn, and unwashed.

  • Original tags, labels, and packaging must remain intact.

  • Proof of purchase or order confirmation is mandatory.

  • Products must be in their original condition.

  • Exchange requests must be submitted within 7 days of delivery.

  • Exchanges are subject to product and size availability.

Eligible categories may include Ready-Made clothing, footwear, and accessories.

2. No Exchange – Custom-Made and Designer Wear

Custom-Made, Made-to-Order, and Personalised Designer Wear products are strictly non-exchangeable for customer-preference reasons.

Exchanges are not available for:

  • Incorrect measurements provided by the customer.

  • Changes in design or colour preferences.

  • Size changes requested after production.

  • Changes of mind after purchase.

  • Personal customisation decisions.

Customers are requested to carefully confirm their measurements and customisation details before placing an order.

These restrictions do not affect applicable statutory rights.

3. Damaged, Defective, or Incorrect Products

If a product is delivered damaged, defective, incorrect, or materially different from its description, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Order number.

  • Clear photographs or videos of the issue.

  • A detailed description of the concern.

Our team will review the issue and provide an appropriate resolution, including replacement, exchange, return, or refund where required under applicable law.

The suggested reporting period does not limit statutory consumer rights.

4. Exchange Availability

All exchanges are subject to stock and size availability.

If the requested product or size is unavailable, our team will discuss alternative options with the customer.

5. Exchange Shipping Charges

For exchanges requested due to customer sizing or personal preferences, additional shipping charges may apply.

Such charges will be communicated before the exchange is processed.

For verified defective or incorrect products, shipping arrangements will comply with applicable consumer protection laws.

6. How to Request an Exchange

  1. Contact our customer support team within 7 days of delivery.

  2. Provide your order number and reason for exchange.

  3. Mention the preferred size or replacement product.

  4. Wait for confirmation and exchange instructions.

  5. Return the original product according to the instructions provided.

Please do not send products back without contacting our support team first.

7. Contact Information

Brand: Desire by Bharat Ahuja

Website: https://desirebybharatahuja.com/

Contact Us: https://desirebybharatahuja.com/pages/contact

8. Policy Updates

We reserve the right to modify our Exchange Policy when necessary, subject to applicable laws and existing customer rights.

Thank you for choosing Desire by Bharat Ahuja.